Artis Energy Holdings, LLC’s Notice of Online Privacy Practices

Purpose

Artis Energy Holdings, LLC (Artis) created this Notice of Online Privacy Practices (Notice) so that you know how we collect, use, disclose, secure and protect the information we collect from you through our website, including your Personally Identifiable Information (PII), as defined below. Artis respects your online privacy and your customer account privacy, and as such, has processes in place to protect your information, including your PII, that you share with us. This Notice, together with our Terms of Use and Conditions, and any other underlying agreements or terms, sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us. By using our website, you are accepting the practices described in this Notice. By using this website, you consent to the use of the information that you provide to us in accordance with this Notice. We do update this Notice from time to time so please review this Notice regularly. If we materially alter our Notice, we will notify you of such changes by posting a notice on our website. Your continued use of the website will be deemed your agreement that your information may be used in accordance with the new Notice. If you do not agree with the changes,then you should stop using the website, and you should notify us that you do not want your information used in accordance with the changes.

Definition of PII

PII means first name and last name or first initial and last name of an individual in combination with anyone or more of the following data elements that relate to such individual:
a. Social Security number;
b. Driver’s license number or state-issued identification card number;
c. Financial account number, or credit or debit card number, with or without any required security code,access code, personal identification number or password, that would permit access to an individual’s financial account; and
d. Any combined individual information determined to be protected PII by applicable law(s).

Information We Collect

In operating our website, we may collect and process the following information about you:

• When you visit our website, we may automatically collect certain non-identifying information about you, such as the domain name that referred you to our website, the type of browser or computer operating system you use, and navigational information. We collect this non-identifying information for internal use, to help us analyze the effectiveness of and enhance the usefulness of our systems and programs. See section below “How We Use Cookies.”
• Our website can collect and use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider for access to the Internet. Note, however, that depending upon a customer’s individual circumstances, it is possible that IP addresses that we collect, or even cookies we use or may develop in the future, may contain information that could be deemed PII. This is because a customer’s IP address may be static in nature and, therefore, can be associated with a customer’s personal computer or device location. We may use your IP address to report aggregate information on use and to help improve our website.
• Information you provide to us when you enroll in our services and/or purchase our products including your contact information, financial information and account information.
• If you utilize our services, information you provide to us in relation to contract terms and conditions.
• If you create a customer account with us, we collect your contact information, username and password.

For all users of Artis’s website or other services, Artis does not collect PII about our customers unless they voluntarily submit that information to us.

By submitting a telephone number to Artis you agree that a representative of Artis can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.

By submitting your details on registration forms or other forms, you are indicating your consent to receive marketing or other emails from us. PII that customers provide may be used to send identified individuals information about our company, products and services, special offers, and newsletters. To opt out of receiving future communications, simply drop an email to specifying the contact information in sufficient detail for us to remove the individual(s) in question from such lists.

How We Use and Disclose Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our products and/or services to you in the best possible manner. In addition, we may use the information for the following purposes:

• To provide you with information relating to our services and/or products;
• To provide third parties with statistical information about the users of our website;
• To monitor and conduct an analysis of our website traffic and usage patterns;
• To analyze business trends.

Artis makes reasonable efforts to protect your data from disclosure and, subject to this section, does not disclose your customer data to third parties unless permitted or required to do so by law, or as necessary to provide our products and/or services to you. With that said, we do use third party service providers to help us fulfill our contractual obligations to you. Artis requires any such third party service providers to comply with the terms of this Notice. Otherwise, Artis does not sell, disclose or otherwise make available to third parties any of your information, including PII, except as described above or where the disclosure is for the following purposes:

Disclosure to Service Providers

Artis reserves the right to transfer your information, including PII, that has been voluntarily entered by you through our website to third parties who provide services to or for Artis. These parties are not allowed to use your information, except for the purpose of providing these services, and are required to maintain the confidentiality and security of the information on a basis comparable to the confidentiality and security requirements observed by Artis.

Business Transfers

We reserve the right to transfer your information, including PII, to a third party in the event of a sale or other type of acquisition or merger of our company, so long as that the third party agrees to adhere to the terms of this Notice.

Government Inquiry

We reserve the right to share your information, including PII, to respond to duly authorized information requests of governmental authorities or where required by law, and (where permitted by law) will use commercially reasonable efforts to provide advance notice so that you may contest the provision of such information to governmental authorities, should you so notify us.

How We Use Cookies

A “cookie” is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree, this cookie file is stored on the hard drive of your computer. They help us to improve our website. Cookies help to present the content from our website in the most effective manner for you and your computer. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Currently, we do not use cookies to collect information about identifiable individuals, track a customer’s internet usage after leaving our website, or use cookie information to offer products and services to individuals. We also do not use flash cookies.

Users Only of Legal Age of Majority

Our website and services are not intended for use by, directed toward, or designed to attract, individuals under the age of 13. By using our website, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

No one under age 13 is authorized to submit or post any information, including PII, on our website. Under no circumstances may anyone under age 13 use our website. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

Third Party Websites

This website may contain links to other third party websites. Artis is not responsible for the privacy practices or the content of such websites. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from an Artis website to another website does not imply the endorsement or approval of such websites, products, services or publications by Artis. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Data Security and Retention

To secure your information, we have put in place commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect on our website.
Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on our website, and transmission of such data is therefore entirely at your own risk.

However, we have implemented processes so that PII may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above. Any PII we collect is maintained with the source of the information in the United States.
We retain the PII that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards that meet these requirements. Contractual provisions may supersede our retention standards.

How to Contact Us

We welcome any queries, comments, complaints or requests you may have regarding this Notice.
Please do not hesitate to contact us at:
Artis Energy Holdings, LLC
362 Industrial Park Road, Suite 7
Middletown, CT 06457
860-613-7000
info@artisenergy.com

You may also contact us using our online form here.
Effective Date: October 9, 2018